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Terms and Conditions of Het Nutsbedrijf / Plan Bee


Article 1. Who are we and who are you

1. We are Het Nutsbedrijf, Hugh Shipman and Marlies Boink

On www.hetnutsbedrijf.be we sell our nuts, nut products and other nutty items. 
On the website www.planbee.be we offer specialised beekeeping equipment.

Or address is
Palingbeekstraat 6
8902 Zillebeke
België
e-mail
telefoon and whatsapp: +32 (0)493 419 426
websites:
https://www.hetnutsbedrijf.be
https://www.planbee.be

company number: BE 0501.914.721 
bank account number: BE22 0019 6795 0447  in name of Hugh Shipman

2. You are the consumer, which means a natural person who does not act in the exercise of a profession or business. You are at least 18 years old..

Article 2. Applicability and conditions

1. Our general terms and conditions apply to any offer we make to you as a consumer in our online store.

2. We only deliver to consumers in the member states of the European Union.

3. By placing an order on our website, you accept these terms and conditions. You can always find these terms and conditions on the website..

Article 3. Offers, prices and shipping costs

1. All prices are stated in Euros and include VAT.

2. Shipping costs are charged separately. Regardless of the value of the order, shipping costs apply up to a package weight of a maximum of 20 kilos, unless stated otherwise..

3. Our goods are described as fully and accurately as possible. Used images are a true representation of the items we offer. However, if there is clearly an error or mistake stated, we are not obliged to deliver nonetheless.

If you have questions about the items we offer, please ask them via​ e-mail, whatsapp or by telephone before you order.

4. As soon as your payment is received and we have confirmed your order by email, the agreement between us is final. You always pay in advance, and you can do this via

  • Bancontact
  • Ideal
  • Visa- or Mastercard
  • a transfer to bank account number BE22 0019 6795 0447 in the name of Hugh Shipman

5. To purchase an item, you add it to your shopping basket. Then you enter the address where the products should be delivered (only addresses within the EU are accepted). Next, there is a summary page where you must explicitly accept these Terms and Conditions and confirm the payment. This makes your order final. You do not need to create an account, but you may do so. This makes the ordering process quicker when you return to us..

Article 4. Delivery

1. Your order will be delivered to the address you provided. When an item is in stock, it will be dispatched within 1 to 3 working days. If it is not in stock, we will inform you personally.

2. Delivery procedure:

  • you, as a customer, indicate where the order should be delivered.
  • the delivery is carried out by a carrier during working hours. If you are absent, the carrier will leave a message with further information on how you can receive the order. If there are any costs associated with this, they will be at your expense.
  • the risk of loss, damage or destruction of the goods passes to you or to the person who accepts the goods on your behalf, from the moment the goods are received.

3. If we are unable to deliver within the agreed timeframe, you have the right to cancel your order free of charge.

4. Our shipments to you are always at our risk. However, if you return goods to us, you are also responsible for the transport.

5. We are not liable for any consequential damage due to late or non-delivery by the carrier. In such cases, we are only liable for the value of the goods that you can prove you have not received.

Article 5. Returns

1. We handle your order as carefully as possible, but of course, something can occasionally go wrong. If there is something wrong with your order (for example, you accidentally receive the wrong goods or the order is damaged), please contact us within 48 hours. If we cannot resolve your issue, you may return the order and the costs for the return shipping will be at our expense. We will reimburse this at the standard postal rate.

2. If the items are delivered as per the order, but you decide that you do not want to keep them, you have the right to return the items without giving a reason within 14 days from the first day following the delivery. The shipping costs will be at your expense in this case.

3. Procedure for returns :

  • in case of damaged or incorrect delivery:
    – you report within 48 hours of receiving the order what the problem is via e-mail.
    – please wait to return until you have received a confirmation from us and a return form, so that you can return the items at our expense.
    – on the return form you state the reason for return and your IBAN bank account number to which we can deposit the refund.
    – then you return the goods in the condition in which you received them and in the original packaging to Het Nutsbedrijf, Palingbeekstraat 6, 8902 Zillebeke, België
  • upon revocation with or without stating a reason:
    – you notify within 14 days of receiving the order that you do not wish to keep it via e-mail.
    – you will receive a return form and you should state your IBAN bank account number on it, to which we can deposit the refund.
    – then you return the goods undamaged and in the original packaging to Het Nutsbedrijf, Palingbeekstraat 6, 8902 Zillebeke, België. You pay the shipping costs yourself.
    – as soon as the goods have arrived with us, we will refund the amount as quickly as possible, no later than within 14 days.

Article 6. Conformity and Warranty

1. We guarantee that our goods are in accordance with your order and meet the normal expectations you may have, taking into account the product specifications. Our goods comply with all laws in force at the time of your order.

2. Furthermore, we apply the legal minimum warranty period of 2 years for new non-food goods and 1 year for second-hand goods if the item does not conform to the placed order. This means that in the event of defects or faults with the item up to 1 or 2 years after delivery, the item will be repaired or replaced free of charge. As far as this is possible and reasonable, you have the choice between repair or replacement. Only if the repair or replacement is excessive or impossible, or cannot be carried out within a reasonable time, do you have the right to demand a price reduction or the cancellation of the sales agreement.

If the defect or deficiency manifests within 6 months after delivery, it is deemed to have existed prior to delivery, unless we can prove otherwise. After 6 months, you will have to prove that the deficiency was already present at the time of delivery.

Article 7. Force Majeure

1. In the event of force majeure, you cannot compel us to fulfil our obligations. We can either suspend our obligations for as long as the force majeure lasts, or terminate the agreement permanently.

2. Force majeure is any circumstance beyond our will and control that wholly or partially prevents the fulfilment of our obligations. This includes, but is not limited to, strikes, fire, business disruptions, energy outages, failures in a (telecommunication) network or connection or used communication systems and/or the unavailability of our website at any time, late or non-delivery by suppliers or other engaged third parties, ...

Article 8. Intellectual Property

1. Our website, logos, texts, photos, names, and in general all our communications are protected by intellectual property rights that are either held by us, our suppliers, or other rights holders.

2. It is prohibited to make use of and/or to make changes to the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, colour combinations, etc., without our prior and express written consent.

Article 9. Complaints procedure & disputes

1. We always hope that all our customers are 100% satisfied. If you do have any complaints about our services or products, you can get in touch via e-mail. We do everything we can to address your complaint within 7 days.

2. All agreements we conclude with our customers, regardless of their place of residence, are exclusively governed by Belgian law, and in the event of disputes, only the competent Belgian courts shall have jurisdiction. If, for reasons of international law, another law is applicable, the interpretation of these general terms and conditions will primarily refer to Book VI of the Belgian Code of Economic Law.

3. In the case of an out-of-court settlement of the dispute, the Consumer Ombudsman Service of the Federal Government is authorised to receive any application for an out-of-court settlement of consumer disputes. It will, in turn, either handle the application itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service via this link: http://www.consumentenombudsdienst.be//nl 

4. In the case of disputes with a cross-border nature, you can also make use of the Online Dispute Resolution platform of the European Union via this link: http://ec.europa.eu/odr.